{"id":8332,"date":"2022-11-18T10:36:44","date_gmt":"2022-11-18T07:36:44","guid":{"rendered":"https:\/\/www.tammerbrands.fi\/asiakkuus\/asiakasreklamaatiolomake\/"},"modified":"2025-12-16T11:04:15","modified_gmt":"2025-12-16T08:04:15","slug":"claims","status":"publish","type":"page","link":"https:\/\/www.tammerbrands.fi\/en\/asiakkuus\/claims\/","title":{"rendered":"Claims"},"content":{"rendered":"

CLAIMS<\/h3>\n

Minor changes to products, their packaging or delivery quantities are possible.
\nWe process all complaints from our dealers through the form below.
\nComplaints about defects and shortages in products and deliveries must be made within 14 days of receipt of the consignment.
\nFor product warranty and spare parts issues, please contact Product support<\/a>.<\/p>\n

NOTE!<\/strong> Please add all products to be claimed on the same form before sending.
\nIn the “Product information” section, add the required number of product codes using the “Add new item” button.<\/p>\n

*marked fields are mandatory<\/strong><\/p>\n

– – – – –<\/p>\n

Alternatively, you can use an Excel form to submit your claim. <\/strong><\/p>\n

Download the Excel template here:<\/strong> TB_Claim_form<\/a><\/p>\n

When using the Excel claim form, it is important to fill in all the information.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0 All information is mandatory.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0 If the claim concerns a single order\/delivery, you can fill in the packing list or invoice number in the header information.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0 If the claim concerns multiple orders\/deliveries, please fill in the packing list or invoice number in the row level.<\/p>\n<\/div><\/div><\/div>

\n
\n

<\/p>

    <\/ul><\/div>\n
    \n
    \n<\/fieldset>\n

    Customer information*\n<\/h4>\n

    \n\t

    Reference \/ order number\n<\/h4>\n

    Invoice \/ packing list number*\n<\/h4>\n

    Product information*\n<\/h4>\n
    \n\t
    \n\t\t
    \n\t\t\t

    \n\t\t\t\t

    \t\t\t\t\t\t\t\t\t