Claims

Minor changes to products, their packaging or delivery quantities are possible.
We process all complaints from our dealers through the form below.
Complaints about defects and shortages in products and deliveries must be made within 14 days of receipt of the consignment.
For product warranty and spare parts issues, please contact Product support.

We process all claims from our retailers in the following way:

You can fill out the claims form below (recommended method).
The form is to be filled concerning the products of a single invoice, packing list, or order
Alternatively, you can download the Excel template and fill in claim concerning multiple products or multiple shipments and send it to us either separately by email at claims(at)tammerbrands.fi.
Download the Excel template here: TB_Claim_form
All fields in the Excel template are mandatory for processing the claim.

NOTE! Please add all products to be claimed on the same form before sending.

Customer information*

Customer number (Tammer Brands customer code)*

Customer name*

Contact person

Contact email address*

Reference / order number

Reference / order number to be added to the credit note

Invoice, packing list or order number regarding the order you are creating a claim for*

Invoice number

Packing list number

Order number (MT-)

Product information*

INSTRUCTIONS: Add all products related to the same claim to this same form before sending. Add the required number of product codes to the form by using the “Add new product” button.

Product code* (Tammer Brands product code or EAN)

Product name*

Quantity (pcs)*

Price, VAT 0 % (required information if price error)

Reason for claiming

Other reason, what?

Further information

Further information (max. 4500 characters) 0 characters used

Attachments

Image, pdf, word or excel document